Have a question about your order, product details, shipping, or after-sales support? The SOLVANE customer support team is here to help.
For order updates, product questions, shipping information, returns, exchanges, or warranty-related assistance, please contact us by email.
Email: support@solvane.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Response Time: We usually respond within 24–48 business hours.
To help us assist you faster, please include the following information in your message:
If you are contacting us about an existing order, please include your order number so our team can check your order status more quickly.
Shipping updates may take some time to appear after your order has been processed. If your tracking information has not updated immediately, please allow additional time for the carrier system to refresh.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photos of the issue.
Our support team will review your request and provide the next steps based on our Return & Exchange Policy.
For cooperation, wholesale, or business-related inquiries, please contact our team by email and include a brief introduction of your company or project.
Please make sure your email address is entered correctly when contacting us. If you do not receive a reply within 48 business hours, please check your spam or junk folder.
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