Return & Exchange Policy

We appreciate every customer and prioritize delivering products to them as swiftly as possible.

Return Policy:

Due to the custom nature of SOLVANE shades, which are made according to specific customer requirements, we do not accept returns under any circumstances.

Exchange Policy:

Time Limit for Exchange: Customers who notice discrepancies in size, color, or other order details upon delivery can request an exchange within 15 days.

Exchange Due to Quality Issues: If an exchange is needed because of quality issues, SOLVANE will provide free exchange or repair services and cover all related shipping costs.

Exchange for Non-Quality Issues: SOLVANE does not accept exchanges for reasons unrelated to quality, such as changes in size or color requested by the customer.

Return and Exchange Process:

Application for Return or Exchange: Customers must submit their requests for returns or exchanges through SOLVANE's official customer service channels, including relevant order information and the reasons for their request.

Customer Service Review: SOLVANE's customer service team will review applications within 1-3 business days and guide customers through the next steps of the return or exchange process.

Inspection of Returned or Exchanged Items: Upon receiving the returned product, SOLVANE will inspect it. After confirming the condition of the item, refunds or exchanges will be processed within 7 business days.

Refund Timing: Refunds will be issued to the original payment method within 7 business days after approval.

Important Notes:

Customers requesting a return or exchange must provide detailed order information and a description of the issue to ensure a quick and accurate process.

For any questions during the return or exchange process, customers can reach out to SOLVANE support for assistance.

SOLVANE reserves the right to the final interpretation of the return and exchange policy.